Privacy Policy

Your privacy is important to Hello Pigeon. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: This includes your name, email address, phone number, and postal address, which you provide when you contact us, subscribe to our newsletter, or request our services.
  • Business Information: Details about your business, such as your company name, industry, and specific needs related to email marketing and copywriting.
  • Website Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and the time and date of your visit. This data is collected through cookies and similar technologies.
  • Communications: Records of any communications you have with us, including emails, contact forms, and phone calls.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: To deliver the email marketing and copywriting services you have requested, including creating and managing email campaigns, writing copy, and providing consultations.
  • To Communicate with You: To respond to your inquiries, provide updates on our services, and send you newsletters and marketing communications (where you have opted in to receive them).
  • To Improve Our Website and Services: To analyze website usage data and feedback to improve the functionality and content of our website and the quality of our services.
  • To Personalize Your Experience: To tailor our website content and marketing communications to your interests and preferences.
  • To Comply with Legal Obligations: To comply with applicable laws and regulations, including GDPR and other data protection laws.

3. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. Specifically:

  • Contact Information: We retain your contact information as long as you are an active client or subscriber, and for a reasonable period thereafter to manage our relationship and for marketing purposes (where you have consented).
  • Business Information: We retain your business information as long as it is necessary to provide our services and for internal record-keeping.
  • Website Usage Data: We retain website usage data for as long as necessary to analyze trends and improve our website, typically for a period of one year.
  • Communications: We retain records of communications for as long as necessary to address your inquiries and maintain a record of our interactions.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive data during transmission and storage.
  • Access Controls: Limiting access to personal information to authorized personnel only.
  • Regular Security Assessments: Conducting regular security assessments and audits to identify and address potential vulnerabilities.
  • Secure Storage: Storing personal information on secure servers with appropriate security measures in place.

5. Sharing Your Information

We may share your personal information with the following categories of recipients:

  • Service Providers: Third-party service providers who assist us in providing our services, such as email marketing platforms, web hosting providers, and analytics providers. These service providers are contractually obligated to protect your personal information and use it only for the purposes we specify.
  • Legal Authorities: Government agencies or law enforcement authorities if required by law or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Objection: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
  • Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [Your Contact Information].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:

  • Essential Cookies: These cookies are necessary for the functioning of our website and enable you to navigate and use its features.
  • Analytics Cookies: These cookies allow us to analyze website traffic and usage patterns to improve our website and services.
  • Marketing Cookies: These cookies are used to track your browsing behavior and personalize marketing communications to your interests.

You can control cookies through your browser settings and opt-out of certain types of cookies. However, please note that disabling cookies may affect the functionality of our website.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the effective date. We encourage you to review this Privacy Policy periodically.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

[Your Contact Information]